Terms of service

Last updated: 7 June 2026

1. Overview

This website is operated by Luul Jewellery (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Luul Jewellery. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, and merchants.

If you do not agree to these Terms, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

You are at least the age of majority in your country or region, or you have given consent for any minor dependents to use this site.
You will not use our products for any illegal or unauthorised purpose.
You must not transmit any viruses or harmful code.

3. Products and Availability

All products listed on our website are subject to availability. We reserve the right to:

Modify or discontinue any product at any time without notice
Limit the quantities of any products or services we offer
Refuse any order placed with us

We make every effort to display product colours and images accurately, but we cannot guarantee your screen will accurately display all colours.

4. Pricing and Payments

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time without notice. Payment must be completed in full before dispatch of any order.

We accept secure payment methods offered through Shopify (including debit/credit cards and other supported payment providers).

5. Orders and Acceptance

Once you place an order, you will receive an email confirmation. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraud or unauthorised activity

If your order is cancelled after payment, you will receive a full refund.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time shown at checkout.

Delivery times are estimates only and may vary depending on location and courier delays.

We are not responsible for delays caused by postal services or customs.

7. Returns and Refunds

We accept returns in accordance with UK consumer law.

Customers have the right to request a return within 14 days of receiving their order, provided the item is unused, unworn, and in original packaging.

To initiate a return, please contact us at:
support@luuljewellery.co.uk

Refunds will be processed once returned items have been received and inspected.

Non-returnable items may include:

Earrings (for hygiene reasons, if applicable)
Custom or personalised jewellery

8. Intellectual Property

All content on this website, including images, branding, logos, and product designs, belongs to Luul Jewellery and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” without warranties of any kind beyond what is required by law.

10. Privacy

Your submission of personal information is governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Changes will take effect immediately once posted on the website.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Website: https://luuljewellery.co.uk
Email: support@luuljewellery.co.uk