Shipping policy
Shipping Policy
1. Overview
At Luul Jewellery, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.
2. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there are any significant delays.
3. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and chosen delivery method.
Estimated delivery times:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery (if available): 1–2 business days
- International Delivery: 5–15 business days (varies by country)
Please note that delivery times are estimates and may vary due to postal delays or customs processing.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (if available).
You can use this to track the status of your delivery.
5. Shipping Delays
Luul Jewellery is not responsible for delays caused by:
- Courier or postal service delays
- Customs processing (for international orders)
- Weather conditions or unforeseen circumstances
However, we will always do our best to assist you if delays occur.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately at:
📧 support@luuljewellery.co.uk
7. Lost or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us.
We will work with the courier service to investigate the issue. Claims for lost packages must be made within 14 days of the estimated delivery date.
8. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Luul Jewellery is not responsible for delays caused by customs.
9. Contact Us
If you have any questions about shipping or delivery, please contact us: